Shipping Policy
Effective Date: 26 November 2025
Overview
Ecologic is committed to delivering your products safely and efficiently. This Shipping Policy outlines our delivery procedures, timelines, and conditions for our service areas.
Service Areas
We offer nationwide delivery on all our products.
For deliveries outside these areas, please contact us at info@ecologic.co.za or 076 632 4004 to discuss special arrangements.
Processing Time
- Standard Orders: 1-3 business days processing time
- Custom Orders: 5-10 business days processing time (we will notify you of exact timelines)
- Bulk Orders: Processing time will be communicated upon order confirmation
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Standard Delivery
- Johannesburg: 2-5 business days after processing
- Pretoria: 2-5 business days after processing
- Surrounding Areas: 3-7 business days after processing
Express Delivery (if available)
- Next Business Day: Available for orders placed before 12:00 PM
- Same Day: Available for urgent orders (subject to availability and additional fees)
Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Order weight and size
- Delivery speed selected
Free Shipping: May be available for orders over a specified amount (details provided at checkout)
Exact shipping costs will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email
- Tracking information (where applicable)
- Estimated delivery date
You can track your order by contacting us at info@ecologic.co.za or 076 632 4004.
Delivery Process
Standard Delivery
- Products will be delivered to the address provided at checkout
- Signature may be required upon delivery
- If no one is available to receive the delivery, the courier will leave a notification card with collection instructions
Delivery Attempts
- Our courier will make up to 2 delivery attempts
- If delivery is unsuccessful after 2 attempts, the package will be held at the nearest depot for collection
- You will be notified of collection details
Delivery Address
Please ensure your delivery address is:
- Complete and accurate
- Includes contact phone number
- Accessible during business hours (Monday-Friday, 8:00 AM – 5:00 PM)
Note: We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information.
Delivery Delays
While we strive to meet delivery timelines, delays may occur due to:
- Extreme weather conditions
- Public holidays
- Courier service disruptions
- Unforeseen circumstances
We will notify you immediately if any delays are expected.
Damaged or Lost Shipments
Damaged Products
If your order arrives damaged:
- Do not accept the delivery if damage is visible
- Take photos of the damaged packaging
- Contact us immediately at info@ecologic.co.za or 076 632 4004
- We will arrange for replacement or refund at no additional cost
Lost Shipments
If your order does not arrive within the expected timeframe:
- Contact us within 7 days of the expected delivery date
- We will investigate with the courier service
- We will arrange for replacement or full refund if the shipment cannot be located
Product Inspection
We recommend inspecting your products immediately upon delivery:
- Check for any visible damage
- Verify all items are included
- Report any issues within 48 hours of delivery
Incorrect Items
If you receive incorrect items:
- Contact us within 7 days of delivery
- Provide photos and order details
- We will arrange collection and send the correct items at no additional cost
Special Delivery Instructions
If you have special delivery requirements:
- Provide detailed instructions at checkout or contact us before your order is dispatched
- Include security access codes, gate codes, or specific delivery times
- Note any restrictions (stairs, limited access, etc.)
Bulk or Commercial Deliveries
For large or commercial orders:
- Contact us to arrange suitable delivery options
- We can schedule specific delivery dates and times
- Additional delivery services may be available
International Shipping
We do not currently offer international shipping. Our services are limited to South Africa, specifically Johannesburg and Pretoria regions.
Customs and Duties
Not applicable as we only ship domestically within South Africa.
Undeliverable Packages
If a package is returned to us as undeliverable:
- We will contact you to verify your address
- Additional shipping fees may apply for re-delivery
- Refunds will be processed minus original shipping costs
Contact for Shipping Inquiries
For questions about shipping, delivery status, or special arrangements:
Ecologic
Email: info@ecologic.co.za
Phone: 076 632 4004
Service Areas: Johannesburg & Pretoria
Website: ecologic.co.za
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.
We appreciate your business and are committed to ensuring your products arrive safely and on time.